Privacy Policy

Last updated on 30th of March, 2026

This Privacy Policy ("Policy") applies to Lootr FZ-LCC ("we", "us", or "our") and governs your use of our mobile applications, website (https://Lootr.ai), and related services (collectively, the "Services"). Lootr FZ-LCC is an AI-powered shopping assistant designed to help users discover, compare, and interact with products.

This Policy explains how we collect, use, and protect your personal data in accordance with applicable laws in the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

This Policy applies to all users of the Services ("you" or "your").

Scope and Applicability

This Privacy Policy applies to your information when you visit our website or otherwise use the Services.

This Privacy Policy also does not apply to any third-party applications or services that are used in connection with our Services, or any other products, services or accounts provided by other entities under their own terms of service and privacy policy (collectively, "Third-Party Services"). The Site or Services may contain links to other websites. We have no control over these websites and they are subject to their own terms of use and privacy policies.

What Information Do We Collect?

Information You Provide to Us

  • Account Information We may collect your name, email address, account credentials, and profile information such as preferences and saved items.
  • AI Interaction Data As part of our core functionality, we process product searches and prompts, shopping preferences and behavioral signals, messages, queries submitted to the AI assistant, and interaction history. This enables Lootr FZ-LCC to provide personalized recommendations and improve performance.
  • Payment Information If you subscribe to paid features, payment processing is handled by third-party providers. We do not store full payment details. We may retain limited billing metadata such as the last four digits of your card and plan type.
  • Other Information You Provide Any other information you voluntarily provide while using our Services.

Information We Collect Automatically

When you use Lootr FZ-LCC, we may automatically collect the following information:

  • Log Data Information including your IP address, access times, and timestamps.
  • Usage Data Information about features used, interactions, and session duration.
  • Device Information Information about the device you use to access the Services, including device type, operating system version, and app version.
  • Location Approximate location based on your IP address.

Information We Receive from Third Parties

  • Authentication Providers If you sign in via services like Google or Apple, we receive basic authentication data provided by those services.
  • Service Providers Vendors that help us operate the Services, including hosting, analytics, and AI infrastructure providers.
  • Public or Partner Sources We may receive limited data from publicly available sources or partners to improve recommendations.

How We Use Personal Information

To provide and operate Lootr FZ-LCC

To deliver AI-powered product recommendations

To personalize your shopping experience

To improve performance and features

To respond to support requests

To detect fraud, abuse, or security issues

To send service-related communications

To comply with legal obligations

To create aggregated or de-identified data for analytics and improvement

Do We Share Your Personal Information?

We do not sell your personal data. We do not share your data with third-party advertisers without your explicit consent. We may share your information in the following cases:

  • Service Providers With trusted third parties who support our operations such as hosting, analytics, and payments, under strict confidentiards obligations.
  • Legal Requirements If required by UAE law, regulation, or legal process.
  • Business Transfers In connection with a merger, acquisition, or sale of assets.
  • With Your Consent Where you explicitly authorize sharing.

Tracking Technologies and Analytics

We may use cookies, SDKs, and similar technologies to understand how users interact with Lootr FZ-LCC, improve performance and usability, and maintain secure sessions.

Lootr FZ-LCC does not track users across third-party apps or websites for advertising purposes without your permission. If tracking is introduced in the future, you will be prompted via Apple's App Tracking Transparency (ATT) framework.

Type of CookiesDescriptionManaging Settings
Required cookiesRequired cookies enable you to navigate the Services and use their features, such as accessing secure areas of the Services and maintaining secure sessions.Because required cookies are essential to operate the Services, there is no option to opt out of these cookies.
Performance cookiesThese cookies collect information about how you use our Services to help us improve performance and usability. Information is only used in aggregate and does not individually identify you.To learn how to opt out of performance cookies using your browser settings, click here.
Functionality cookiesFunctionality cookies allow our Services to remember information you have entered or choices you make, providing enhanced and more personal features.To learn how to opt out of functionality cookies using your browser settings, click here.

Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption in transit, secure cloud infrastructure, and access controls and authentication.

However, no system is completely secure. Use of the Services is at your own risk. By using the Services, you acknowledge and accept these risks.

Data Retention

We retain personal data only as long as necessary to provide our Services, comply with legal obligations, and resolve disputes and enforce agreements. We may retain anonymized or aggregated data for analytics purposes.

Your Privacy Rights (UAE PDPL)

Subject to applicable law, you have the right to access your personal data, request correction of inaccurate data, request deletion of your data, withdraw consent at any time, and object to certain processing activities.

To exercise your rights, contact us at hello@Lootr FZ-LCC.ai.

Account Management & Deletion

You may update your account information within the app at any time.

You may request deletion of your account by contacting us at hello@Lootr FZ-LCC.ai. We will process requests in accordance with applicable laws.

Children's Privacy

Lootr FZ-LCC is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

If such data is identified, it will be deleted. If you believe we have unknowingly collected data from someone under 18, please contact us immediately at hello@Lootr FZ-LCC.ai.

International Data Transfers

Your data may be processed outside the UAE where our service providers operate. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted at https://Lootr.ai. Your continued use of Lootr FZ-LCC after updates constitutes acceptance of the revised Policy.

Contact Us

If you have any questions about this Policy or your data, please contact us at hello@Lootr FZ-LCC.ai.